Visit.org is looking for a passionate and ambitious Director of Events & Booking to join our remote team. The Director of Events & Booking will own the development and management of day-to-day event team operations. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
Visit.org is a fast-paced, early-stage start-up company, a certified B-Corp and Benefit Corporation, and in the business of building a global infrastructure for the world’s Purpose Economy. Our SaaS technology is at the core of our mission to help enterprise companies engage their teams in social impact.
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, Fidelity, and others.
Design and implement a plan for growing our Events & Booking; Monitor day-to-day event operations and processes that provide visibility into goals, progress, and obstacles.
Plan, monitor, and analyze key metrics for the events team that include booking confirmation timing, attendee experience ratings, cancellation/rescheduling rates, and more.
Manage team staffing, mentorship, and career development.
Coach and nurture event coordinators, event operations, and event hots and share knowledge of industry best practices.
Define the concept, build a viable business case, develop an execution plan and follow all the way through the value realization of each of the initiatives.
Provide clear and crisp transparency to the status and progress of initiatives.
Partner with the Account Management, Sales, Product, and Nonprofit Teams to introduce new processes/workflows, by bringing proposed solutions to the teams and rolling them out in an iterative manner.
Anticipate and mitigate risks - by having close involvement with teams’ goals and challenges, applying past experience, and keeping in mind the big picture.
10+ years of industry experience with strong exposure to Customer Support in a software, SaaS, or systems development environment.
Minimum 7 years hands-on customer success experience and very strong operational experience in a software, SaaS, or systems development environment – managing initiatives from start to finish.
Expertise in building a team, influencing decision-making, and bringing teams to agreement.
Proven ability to work cross-functionally on complex projects.
Team player who embraces listening, straight talk, transparency, ownership, and accountability.
Problem-solving capabilities that combine long-term strategic thinking with day-to-day execution.
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology
What we offer:
This is a remote, full-time role with a competitive salary and health benefits.