Account Management

Director of Account Management (Remote)

Preferable Location(s): Remote, United States of America
Work Type: Full Time


Visit.org is looking for a passionate and ambitious Director of Account Management to join our remote team. The Director of Account Management will lead our growing Account Management team in order to drive effectiveness and efficiency and ensure our corporate clients are able to maximize the value and impact of their Visit.org partnership. They will be a key contributor to Visit.org’s growth and help our corporate partners greatly improve their HR, CSR, and Diversity, Equity & Inclusion initiatives. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. 


What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

 

When You Join the Team

  • You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 

  • You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.



About Visit.org:

Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others.


Responsibilities: 

  • Motivate and lead a team of passionate Account Managers, helping them to grow in their ability to provide consultative support and value realization to Visit.org’s existing corporate partners

  • Build effective research strategies, tools, and processes and set priorities to deliver account growth and increased platform value to clients

  • Forge long-standing relationships with your customers, developing a deep understanding of the Visit.org platform and the many ways it can help to support your customer’s various departmental needs

  • Handle the overall responsibility for managing client relationships across the full client portfolio, owning client retention and satisfaction KPIs

  • Share technical best practices and act as a point of contact for any major incidents or questions, managing the customer’s expectations and communications through to resolution

  • Help customers achieve their internal business goals and outcomes by providing proactive recommendations that will benefit their ongoing usage of the Visit.org platform

  • Become a trusted advisor and influencer with all key decision makers, both existing and potential new customers within existing accounts

  • Demo existing, unused Visit.org capabilities and functions to existing and new contacts within corporate partnerships 

  • Advocate for the client experience across Visit.org, work with cross-functional teams to ensure that client success initiatives are visible and aligned with company goals, communicate product feedback and client sentiment to internal stakeholders


Qualifications:

  • 8+ years of SaaS account management or customer/client success experience, ideally within a fast-paced startup environment with experience managing large, complex enterprise relationships

  • Proven track record of success in growing existing enterprise customers through expansion and net new departmental buyer 

  • A strong track record of managing Fortune 500 clients, as well as expanding contract size

  • Experience in reading data and using data to make decisions

  • Demonstrated ability to identify KPIs and red flags ahead of time with customers

  • A talent for solving sticky situations, creating consensus, and turning clients into raving fans

  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions

  • Experience collaborating closely with cross-functional leaders

  • Ability to successfully manage multiple priorities while maintaining a strong sense of urgency to ensure every client has a great experience

  • Desire to build and grow a passionate, high-performing team 

  • Familiar with and excited to work in a fast-paced startup environment

  • Passion for our mission and the desire to make an impact in the world through technology


What we offer:

This is a remote, full-time role with a competitive salary and health benefits. 


How we care:

  • Health, Dental, Vision

  • Unlimited PTO + Holiday + Birthday off! 

  • Unlimited Social Impact Time Off (SITO)!

  • Competitive salary

  • Mission-aligned company events/volunteering

  • Inclusive, exciting start-up culture

  • Accelerated career & personal growth

  • Culture Club and more!


(Colorado only*) The minimum salary of $175,000 however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include on target earnings + equity + healthcare benefits + paid time off may be provided as part of the compensation package.  

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for all virtual jobs where work can be performed in Colorado



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